Joseph (Joe) Norton recently completed his engagement as Senior Vice President, Deputy CIO and Head of Infrastructure and Operations with Royal Philips Electronics. In this role, he led an accelerated transformation of Business Models, Business Processes and IT services worldwide for Philips. In his own words, he presents below The Phililips IT Challenge and invites you to join him in his professional journey. (www.joenorton.com)
Over the past three and one half years, Joe's business results at Philips have included:
Merging and consolidating multiple IT organizations.
Establishing a High Performing Leadership Team and Culture.
Sustainably reducing annual IT Operating Costs by 40% (+327m Euros).
Returning 696m Euros in value over three years to Royal Philips.
Increasing the number of IT services supporting Philips.
Achieving the highest levels of IT Operations Performance and Stability in the history of Philips IT.
Increasing customer / user satisfaction from a NPS score of under 5.8 to a score of 7.8 in Q4 2014.
Establishing and implementing a Common Infrastructure and Operations Platform (CIOP) Cloud-Based IT Supply Chain business model for Corporate and Business IT.
Reduced the number of Business Applications from +10,000 to under 4,000.
Implemented BYOD, Mobile Device Management and User Device Choice.
Improved the performance of the IT Infrastructure and Operations Project Portfolio of hundreds of projects per year by over 70% as measured for effectiveness (bring all projects to delivery on scope, on time and at / or under targeted costs).
The Philips IT Challenge: We actually did what other IT organizations only dream and talk about.We not only changed the way IT works at Philips, we have been told that we broke the mold in creating the Future of Corporate IT. For sure, what we created is not your father’s or mother’s IT shop.
I am genuinely excited about this. Where we went at Philips IT required vision, commitment, drive, stamina, and the heart felt desire to be part of creating something new and exciting in our profession.
Part of this exciting professional journey has been creating the next generation of IT Leadership and Management to help us get there and which will keep Philips IT on the leading edge of applied IT competitive advantage. We implemented new thinking, new leadership models, new management models, new tools, and best of all, better results.
If you believe you have what it takes to be part of the Future of Corporate IT, to break free from old IT and to be the difference … then please let me know. I would love to hear from you.
Mission: Our mission is pretty straight forward. Philips IT Infrastructure and Operations products, services and operations are the engine that runs our IT Business Applications and productivity tools which every one of our +130K users and 790 business sites and 939 buildings use every day. It is our Mission to make “Philips Systems Run”. We design/select, implement and operate IT solutions for phones, tablets, PC’s and other personal use devices, networks, computing servers and facilities, , collaboration tools (including video conferencing and email), which connect our customers, products, employees and suppliers. Customer, Shareholder and the Philips Brand Value grows because our systems work!
Vision: The IT Infrastructure and Operations Vision is to deliver Utility and Value to Philips. This is a significant change for Infrastructure and Operations. Over the last decade the focus for Infrastructure and Operations, regardless of how it was organized and delivered as part of Philips IT, has been to deliver lowest cost combined with reliability. Over the years, the distribution, complexity and age of our IT Landscape and its Infrastructure has driven reliability out of our Operations, as we have been reducing cost year to year on a unit / cost basis. Delivering Utility and Value will require IT Infrastructure and Operations to take a leading role in bringing Simplification to our IT Infrastructure Landscape to get the right balance between utility and value.
Simplifying our IT Infrastructure and Operations Landscape requires Big Vision, Big Direction change and Big Decisions which will bring:
Choice in the products and services our Philips Business Clients select and use. One size no longer fits across all of Philips.
Innovation in the application of IT Operating Models, supplier / resourcing models, and locations / hubs for service talent and economies of scale.
Agility in the design of Infrastructures and IT Services which can adapt and grow and flow and contract, whenever and wherever necessary.
Visibility delivering transparency in technical, operational and financial performance allowing informed decision at all levels of Philips Leadership and Management.
Sustainability in the form of fit for use Infrastructures, Services and Operations delivering predictable and reliable performance and cost value.
Joseph (Joe) Nortonis a information technology executive and speaker who has extensive experience in improving the performance of corporate IT organizations and in turning around “at risk” IT endeavors.Mr. Norton has been engaged since July 2011 as Senior Vice President, Deputy CIO and Head of Infrastructure and Operations with Royal Philips Electrionics. www.philips.com
Prior to serving at Philips, beginning in January 2009, Joe served as Group CTO with Novartis. There he was charged with establishing and implementing an operations and business value turn-around strategy for Global Shared IT Services for the Novartis Group.As Group CTO and Head of Global Infrastructure Services, Mr. Norton has been leading his “Bold and Brilliant at the Basics” campaign to integrate and consolidate the IT products, services and operations support provided by a consortia of five major outsourcing firms, Novartis IT associates and hundreds of contractor firms distributed globally in 140 countries and over 256 locations.Under his leadership Novartis Global Shared IT Services achieved significant annual cost efficiencies coupled with improvements in operations effectiveness.
Mr. Norton’s former positions include Executive-in-Residence with McKinsey and Company, Vice President and Chief Technology Officer of the McDonald’s Corporation, Vice President of Corporate Technology for JPMorgan Bank, and Vice President and Chief Technology Officer of the National Transportation Exchange.He has also held senior professional and executive roles with Grumman Aerospace Corporation, Sybase, Inc. and Oracle Corporation.
As a consultant, his clients include top tier Management Consulting firms, Fortune ranked corporations, several of the leading enterprise software firms, a number of Federal and State Government Agencies and a nationally ranked University System. A partial list of his current and past consulting clients includes: Federal Express, Cisco Systems, Peoplesoft, SAP, Microsoft, McDonald’s Corporation, Panama Canal Authority, Bristol-Myers, U.S. Army Tacom, Fisher Scientific, Nationwide Insurance, ARAMARK, State Farm Insurance, PepsiAmericas, Baxter International, Honeywell, U.S. Department of Housing & Urban Development, Naval Supply Systems Command, University of Illinois, Boise Cascade Corporation, Nextel, Georgia-Pacific Corporation, Eaton Corporation, British Airways, Accenture, the State of Illinois, IBM, U.S. Veterans Administration, BlueCross BlueShield Association, Harrah’s Entertainment, Hudson Highland Group, National Equity Foundation, Mercury Interactive, OMG, Prosperiti, Simon Property Group, SmithersOasis and CCC information Services. Mr. Norton is a veteran of the United States Navy.He served as an operations and technology specialist aboard the fast attack submarine USS Sturgeon (SSN-637).He obtained a B.S. in Information Management Systems from Empire State College of the State University of New York, and a MBA from the College of Business, University of Illinois at Urbana-Champaign.
Mr. Norton’s professional affiliations include United States Naval Institute, Association for Computing Machinery (ACM),Institute of Electrical and Electronics Engineers (IEEE) and the Project Management Institute (PMI). He is certified as a Project Management Professional (PMP) by the Project Management Institute (PMI) and is a past Vice President for Education and Member of the PMI Chicago Executive Committee
Inquires pertaining to Mr. Norton's availability for speaking, advisory and / or consultative engagement may be directed to him at firstname.lastname@example.org.